We are pleased to announce that we are now open, albeit on a restricted basis. We are very busy and operating with limited staff but will do all we can to help with your enquiry.
As you may know, in accordance with Government guidance, Tamar Trading Company temporarily closed all its branches at short notice on Tuesday, 24th March 2020 in order to protect the safety and health of staff, customers and their families during the outbreak of Coronavirus.
We have been planning to ensure that, when the decision to re-open is taken, we could do so as safely and efficiently as possible whilst observing Government PHE guidelines – along with the necessary social distancing and enhanced hygiene measures required to meet the new operating procedures we have put in place.
We shall be prioritising orders and deliveries for customers whose work is essential for public health and safety. Additionally, we shall look to support everyone in the construction industry who is able to continue working within the guidelines set out by PHE, through the provision of a pre-arranged collection service. During this first week of trade, we shall also endeavour to fulfil the backlog of deliveries of orders postponed from the period prior to closing.
There are stringent new procedures in place which must be adhered to by customers, suppliers and staff at all times. Access to our branches is only available by prior arrangement at the time allotted when an order is placed. Upon arrival, customers and suppliers will be directed to dedicated loading bays and will not be permitted to enter the shop or the stores areas. Yard staff and delivery drivers will reduce the handling of goods to a minimum and everybody must adhere to the latest guidelines published by PHE. While these measures remain in place, customers will not be required to sign advice notes to acknowledge receipt of goods and we shall not be accepting payments in cash.
Please be aware that we shall be operating with fewer staff than normal, who will be working as hard as possible to provide the best possible service. Our usual branch contact telephone numbers should be used during normal working hours or we can be reached by email.
Bodmin Branch – 01208 264 700
Holsworthy Branch – 01409 253 555
Torrington Branch – 01805 626 333
Holsworthy Head Office – 01409 255 945.
As a consequence of having suspended trading at short notice, certain stock lines may have limited availability and a number of our suppliers have indicated extended lead times and shortages on some of our core product ranges. Please bear this in mind when placing orders. We shall continue to post regular updates on our website (www.tamartrading.com) and via social media. We apologise for any inconvenience these measures may cause and thank you for your continued understanding and support.